Refund policy

Last updated: June 2026

This policy applies to all purchases made on www.roseauraartistry.com. By placing an order, you agree to the terms below.

We sell two types of products, which are treated differently:

Physical products: made to order, eligible for return/refund under limited conditions (see below).
Digital downloads (stock photography, digital images, files): delivered instantly and non-refundable once access is granted, except where required by law.

1. Physical Products

We want to ensure you are happy with your order! You may request a return or refund within 14 days of delivery in either of these cases:

A. Change of mind / standard return

Accepted only if all of the following are true:

Request is made within 14 days of the delivery date
The item is unused, unworn, and unwashed
The item is in its original packaging with tags/labels intact
The item is in resellable condition (no stains, odors, damage, or alterations)
The item is shipped back to us within 3 business days of refund request

Note: because these are made-to-order items, we may decline change-of-mind returns at our discretion if the product cannot reasonably be resold.

B. Quality issue

Accepted within 14 days of delivery if the item has a genuine quality fault, including:

Manufacturing/production defect: e.g., faulty stitching, broken zippers/clasps, holes, or material flaws not caused by you
Printing error: e.g., the printed design is misaligned, cracked, peeling, smudged, or significantly different in color/placement from what was ordered
Materially not as described: the item received differs significantly from the product listing (wrong item, wrong size produced, wrong color)
Damaged in transit: visible damage on arrival

This is separate from normal characteristics of POD printing (e.g., minor color variation due to monitor/screen differences, fabric texture, or print method) which are not considered defects.

To request a return: email hello@roseauraartistry.com with your order number, a description of the issue, and photos/video clearly showing the fault. We may request the item be returned to us before issuing a resolution.

Resolution: at our discretion, we will offer a replacement, store credit, or refund to the original payment method. Where local consumer law gives you a right to a specific remedy (repair, replacement, or refund) for faulty goods, that right is not affected by this policy.

Return shipping: you are responsible for return shipping costs for change-of-mind returns. We cover return shipping costs where the return is due to our error or a confirmed quality issue.

2. Digital Downloads (Stock Photography & Digital Images)

All digital products, including stock photos, digital image files, and any other downloadable content, are non-refundable once the file has been delivered, downloaded, or access has been granted.

This is because:

Digital files cannot be "returned" once delivered
We cannot verify that copies have not been retained or used
You are able to preview/review image details (resolution, license terms, format) before purchase

Exceptions — we will issue a refund or replacement file if:

You received the wrong file or a corrupted/unusable file, and we are unable to fix or replace it
You were charged for a duplicate purchase of the same item

Requests must be made within 7 days of purchase to hello@roseauraartistry.com, including your order number and a description of the issue.

Note for Canadian customers (Quebec, Ontario, and other provinces): Some provincial consumer protection laws governing distance/online contracts require that certain information, including our cancellation and return policy, be disclosed to you before you complete your purchase. By making this policy available to you at checkout (see Section 7), we provide that disclosure. If required disclosures are not properly made at the time of sale, you may have cancellation rights beyond what is described in this policy under your province's consumer protection legislation.

3. Non-Refundable Items

The following are not eligible for return, exchange, or refund under any circumstances other than a confirmed defect described in Section 1B:

Digital downloads after the file has been accessed/downloaded
Custom or personalized physical items (e.g., name/photo customization, made-to-measure)
Clearance, sale, or final-sale items (marked as such at time of purchase)
Gift cards

4. How Refunds Are Processed

If a refund is approved:

It will be issued to your original payment method (unless store credit is agreed instead)
Processing typically takes up to 10 business days after approval
Payment processor fees, if non-recoverable by us, may be deducted from the refunded amount

5. Chargebacks

If you have an issue with an order, please contact us first at hello@roseauraartistry.com so we can resolve it directly. Filing a chargeback without first attempting to resolve the issue with us may be contested, with evidence of the order, delivery, and this policy provided to your payment provider.

6. Your Statutory Rights (US & Canada)

United States: Neither U.S. federal law nor most state laws require retailers to offer refunds for change of mind. However, some states (e.g., California, New York, Florida) require that a business's refund/return policy be clearly disclosed to shoppers if the business does not offer "money-back" returns. This policy serves as that disclosure. Goods sold are also subject to standard implied warranties (e.g., that an item is fit for its ordinary purpose) under the Uniform Commercial Code as adopted in your state; this policy does not waive those protections where they cannot legally be waived.

Canada: Provincial consumer protection legislation (e.g., Quebec's Consumer Protection Act, Ontario's Consumer Protection Act, 2002) may grant additional rights for online/distance purchases, particularly around required disclosures made before you complete a purchase. Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your province or state.

Where any part of this policy conflicts with a non-waivable consumer right, that right takes precedence over this policy.

7. Policy Visibility & Acceptance

This policy is made available at checkout, in order confirmation emails, and on our website. By completing a purchase, you confirm that you have read and agree to these terms.

Contact: hello@roseauraartistry.com